Return & Refunds

Return & Refund Policy – Matté & Bräss

We want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.

Returns
We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and uninstalled
• In original packaging
• In resellable condition

We do not accept returns on:

• Installed or used hardware
• Custom or made-to-order items
• Clearance or final sale items

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will make it right.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked service, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order and return the original item.

Contact
For all return requests, please contact us at:
mariam.m.rehman@gmail.com