Shipping Policy

Welcome to Matté & Bräss. We are committed to delivering your order with care and transparency. Please review our shipping policy below.

Processing Times

• Orders are typically processed within 2–5 business days after payment is confirmed.
• During launches, holidays, or high-volume periods, processing times may be slightly longer.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

• Free shipping on all orders over $75 CAD before taxes and after discounts.
• Orders under $75 CAD will have shipping rates calculated at checkout based on destination and package size.

Shipping Locations

We currently ship within:

• Canada
  

Estimated Delivery Times

Delivery times may vary depending on location and carrier delays.

Estimated shipping timelines:

• Canada: 2–8 business days

Please note that delivery estimates do not include order processing times.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can monitor your package’s progress.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item(s) and packaging

We will work with you to resolve the issue as quickly as possible.

Questions

For any shipping-related inquiries, please contact us at:
support@matteandbrass.com

Thank you for supporting Matté & Bräss